DENVER, Nov. 4, 2015 /PRNewswire/ -- West Corporation announced the acquisition of Magnetic North, Ltd., a U.K.-based provider of proprietary hosted customer contact center and unified communications solutions to enterprises. The technology that Magnetic North has developed will be used across West to provide clients with the capability to deliver seamless and contextual multi-channel consumer experiences. The addition of Magnetic North provides West with a robust, scalable, end-to-end cloud-based contact center solution and expands its global enterprise customer base, particularly within Western Europe.
Q Advisors LLC acted as exclusive financial advisor to Magnetic North. The transaction is representative of the firm's focus and deep expertise within the managed and cloud services space.
"When we decided to embark on a sale of the Company we were looking to find a strategic buyer who would provide the best outcome for our customers, partners and employees. Q Advisors has the deepest knowledge of the sector, understands our business and successfully completed a rigorous process," said Dominic Gray, Founder and Principal Shareholder of Magnetic North.
About Magnetic North, Ltd.
Magnetic North, Ltd. is revolutionizing the cloud contact center industry by providing organizations of every size with a high-availability, secure, enterprise-class solution at a fraction of the cost of traditional systems, together with transparent pricing, out-of-the-box integration and continuous product innovation. www.magneticnorth.com
About West Corporation
West Corporation is a global provider of communication and network infrastructure solutions. West helps manage and support essential enterprise communications with services that include unified communication services, public safety services, interactive services such as automated notifications, telecom services and specialty agent services. www.west.com