QSights: The Shift from UCaaS to “Integrated Enterprise Collaboration”

Unified communications-as-a-service (”UCaaS”) has outlived its usefulness as a term in defining the ever-evolving cloud communications and collaboration space. With the acceleration of API integrations, CPaaS, customer engagement, and collaboration tools, what was once generally referred to as “UCaaS” has evolved into “Integrated Enterprise Collaboration.”

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